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Organization Profile
Access-A-Ride
Region:
Lethbridge
Access-A-Ride (AAR) is a City of Lethbridge service for people who cannot use the regular public transit service with safety and dignity. AAR is a shared-ride public transportation service that operates within the City of Lethbridge providing safe and accessible door-to-door transportation for eligible AAR riders.
Booking and scheduling decisions are made to optimize our services for as many customers as possible. The costs of our services are offset by fares collected from our clients with the remaining operating deficit is funded by the City of Lethbridge.
What can you expect from Access-A-Ride
Notification of Eligibility Status within 10 to 15 business days following the completion of the assessment by Lifemark Health as follows:
Unconditional
Conditional (State Condition)
During winter months when snow and ice would impact balance and mobility
Should receive service then be reassessed at 3 months
Should receive service then be reassessed at 6 months
Should receive service then be reassessed at 1 year
Other. Specify condition and duration:
Temporary (State Duration):
In-Eligible for Access-A-Ride
Once a decision is made, a letter will be mailed to the applicant. If approved, a registration number will be issued and included in the letter. If declined, the reasons outlining the decision will be provided in the letter.
If your registration is denied by ACCESS-A-Ride, you may appeal this decision Lifemark Health by putting your request in writing uploading your request through the Lifemark Application Portal. Please ensure to include additional medical to support your appeal. Lifemark will acknowledge receipt of appeal within 1 business day and review your request within 5 business days. Lifemark will issue a letter to the City of Lethbridge Access-A-Ride Transit. City of Lethbridge will advise you of the appeal decision. If you wish to appeal again, your appeal will be reviewed by the Transit Appeal Panel.
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Access-A-Ride
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